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Help > Policies > Returns
PetKaboodle.com Return Policy
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ALL SALES ARE FINAL ON FOOD, TREATS, AND OTHER PET EDIBLES
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ALL SALES ARE FINAL ON CLEARANCE ITEMS
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ALL SALES FINAL ON HOLIDAY ITEMS ONCE THE HOLIDAY PASSES
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PetKaboodle, Inc. is not
responsible for lost or misdirected return shipments.
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An item may be returned within 30 days from the original ship
date. To qualify:
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initiate and ship your return within 30 days from the ship date.
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ensure that the item is in its original condition. This includes:
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original packaging
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no signs of use
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any and all tags still attached
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Before sending the return item please send us an e-mail at
returns@petkaboodle.com and include:
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your name
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address
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order #
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item #
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date of purchase
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type of return
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reason for return
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if incorrect item was received, please indicate what the received item was
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Upon review of your email, we will issue you an RMA (Return Merchandise
Authorization) number to be included with the returned merchandise.
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WE WILL BE UNABLE TO ISSUE A REFUND OR EXCHANGE WITHOUT A VALID RMA
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An email will be sent upon
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Receipt of returned merchandise
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Shipment of new merchandise or issuance of refund
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Please allow us 7-14 days from the time we receive the item to process your
return.
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Types of returns
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Unsatisfactory/No longer desired items are returnable
and/or
exchangeable. Refund will be issued for the amount paid for
the original item via the method of the original payment.
If cost of new item is greater than that of the
original item, purchaser will be charged the difference.
If cost of new item is less than that of the original
item, a refund will be issued via the method of original
payment. Original and return
shipping costs are non-refundable and product may be subject to a 15%
restocking fee if signs of use or damage are evident.
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Incorrect Sizes are exchangeable for
another size but not returnable. If the cost of new size
is more than that of the original size, purchaser will
be charged the difference. If the cost of the new
size is less than that of the original size, then a
refund of the difference will be issued via the method
of original payment. If desired size is unavailable, a
refund will be issued for the amount that was paid for
the item via the method of the original payment.
Original and return shipping costs are non-refundable
and product may be subject to a 15% restocking fee
if signs of use or damage are evident.
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Shipment of incorrect items will be replaced with the
correct item originally ordered only - no refund.
The purchaser initially must pay
all costs related to return shipping. After receiving
and inspecting the item, we will
reimburse you for the return shipping up to
the currently published First Class Mail or Parcel Post rates
for that weight and distance via the method of the
original payment. We recommend obtaining a delivery confirmation
number for your protection. Be sure to retain your receipt
for future reference. We accept but do NOT cover charges for any return shipping
methods other than First Class Mail or Parcel Post Mail.
If a package is returned using a shipping method other than
First Class Mail or Parcel Post Mail, a refund will be given up
to lesser of the First Class Mail or Parcel Post rate only. If correct item is no longer available, an
exchange may be made or a refund will be issued for the
amount that was paid for the original item via the
method of the original payment. During an exchange, if
cost of new item is greater than that of the
original item, purchaser will be charged the difference.
If cost of new item is less than that of the original
item, a refund will be issued via the method of original
payment.
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Items damaged in shipping.
May be exchanged or refunded. In the case of an
item refund, Upon reviewing the case, proof of
damage may be required. Please save all packing
material as well as the damaged item. After
review, a refund will be given for the original amount
paid for the item less the original shipping cost.
In the case of an exchange, the purchaser initially must pay
all costs related to return shipping. After receiving
and inspecting the item, we will
reimburse you for the return shipping up to
the currently published First Class Mail or Parcel Post rates
for that weight and distance via the method of the
original payment. We recommend obtaining a delivery confirmation
number for your protection. Be sure to retain your receipt
for future reference. We accept but do NOT cover charges for any return shipping
methods other than First Class Mail or Parcel Post Mail.
If a package is returned using a shipping method other than
First Class Mail or Parcel Post Mail, a refund will be given up
to lesser of the First Class Mail or Parcel Post rate only. If
the same item is no longer available, an
exchange may be made or a refund will be issued for the
amount that was paid for the original item via the
method of the original payment. During an exchange, if
cost of new item is greater than that of the
original item, purchaser will be charged the difference.
If cost of new item is less than that of the original
item, a refund will be issued via the method of original
payment.
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